Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. ( PAYPAL ) This online system is 100% secure. When you use PayPal, your financial information is not shared with Forcespride.

We are able to accept any item purchased from the website for a full refund, or exchange if you wish, of the item cost within 7 days of delivery. The item must be returned by insured and signed for carrier at YOUR OWN COST. All labels must be intact and the garment must be unworn and undamaged. Credit will be issued as soon as the goods are received back in the store and checked. Garments exposed to any smoke, perfume etc will be subject to a dry cleaning charge, which will be deducted from the refund amount.

When returning from a BFPO, please ensure the postage is paid in full and the postal docket is ticked as ‘Returned Goods’ to avoid an Import Duty levy from HM Revenue and Customs for which we will not be liable.

Please email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it with any queries

Free Postage offers apply to U.K. orders ONLY. All orders to a USA, European, Australian, Canadian or New Zealand address will be charged applicable postage set by Forcespride. 

Parcels shall normally be dispatched on a Tuesday – Saturday. Please allow 7 - 10 days for delivery. UK parcels are sent by Royal Mail.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Currency conversion rates will be as set at time of purchase. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

We hope that you are satisfied with all aspects of your FORCESPRIDE purchasing experience, however, If we should receive a complaint about any part of our service, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.